Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and County Physio, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, our Refund Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from County Physio. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by County Physio and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to County Physio and accessing the Website in connection with the provision of such services.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of County Physio, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
You may, for your own personal, non-commercial use only, do the following:
retrieve, display and view the Content on a computer screen
access to any part of the website
Use the information contained on the website for your own legitimate personal use.
Personal use must not be for commercial purposes
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of County Physio.

Your License to Us.

By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate. You acknowledge and agree that any contributions originally created by you for us shall be deemed a “work made for hire” when the work performed is within the scope of the definition of a work made for hire under the 1976 Copyright Act, as amended. As such, the copyrights in those works shall belong to County Physio from their creation. Thus, County Physio shall be deemed the author and exclusive owner thereof and shall have the right to exploit any or all of the results and proceeds in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, in all languages, as County Physio determines. In the event that any of the results and proceeds of your submissions hereunder are not deemed a “work made for hire” under the 1976 Copyright Act, as amended, you hereby, without additional compensation, irrevocably assign, convey and transfer to County Physio all proprietary rights, including without limitation, all copyrights and trademarks throughout the universe, in perpetuity in every medium, whether now known or hereafter devised, to such material and any and all right, title and interest in and to all such proprietary rights in every medium, whether now known or hereafter devised, throughout the universe, in perpetuity. Any posted material which are reproduction of prior works by you shall be co-owned by us. You acknowledge that County Physio has the right but not the obligation to use and display any postings or contributions of any kind and that County Physio may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.

Prohibited use

You may not use the Website for any of the following purposes:
in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Limitations on Linking and Framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.

Medical Information Disclaimer and other Disclaimers

Any material or information that County Physio makes available through the Website or any other social media related to, is accurate and complete as of the date first published, based on clinical experience, personal study, EBM(evidence-based medicine) available at the time, where possible, as well as personal opinions of the Authors. It does not wish to be true. You should further recognise that information contained on this website may become out of date over time.
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor our affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not County Physio. Neither County Physio nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, County Physio neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorised County Physio representative while acting in his/her official capacity. The information found within this site and other associated material produced by County Physio on Social media of any type is for general information only and should not be treated as a substitute for medical advice from your own doctor or Health professional. The exercises, dietary suggestions and other advice regarding health issues described are not suitable for everyone and do not apply to everyone. You should not try to diagnose yourself, or begin any exercise routine, dietary program or attempt to treat yourself without consulting a qualified health practitioner, particularly if you are pregnant, nursing, elderly, or if you have any chronic or recurring conditions. Any application of the techniques, ideas, suggestions and recommendations is at the reader’s sole discretion and risk. County Physio accept no responsibility or liability for any loss or injuries caused directly or indirectly through the performance of any exercises given, or diagnosis made by a reader based on the information shown within this website or associated material produced by County Physio. The authors of any information associated with County Physio do not guarantee that any recommended methods or advice will work, or that you will produce benefits for yourself. Always consult your own GP if you’re in any way concerned about your health or anything associated with it..

NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON ANY WEBSITE OR THE SITES OF ADVERTISERS.

The service is provided “as is” and on an “as available” basis; we give no warranty of any kind. County Physio accepts no liability for any disruption or non-availability of the Website.

County Physio does not accept any liability, loss or damage of any kind arising from any inaccuracy or omission in or the use of our reliance upon any information on this website. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Whilst County Physio uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
County Physio reserves the right to alter, suspend or discontinue any part (or the whole of) the Website, including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
You agree at all times to defend, indemnify and hold harmless County Physio its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.
Online Commerce

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site. Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that County Physio shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as a result of such dealings.

Third-Party Services

We may rely on third-party providers (e.g., hosting, AI, analytics, payments). While we select providers carefully, we are not responsible for their independent policies or outages. Data sharing with such providers is governed by appropriate contracts and safeguards as described in our Privacy Policy.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.

Interactive Features

This Site may include a variety of features, such as bulletin boards, web logs, chat rooms, and email services, which allow feedback to us and real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services on the Site, lies with each user – you alone are responsible for the material you post or send. We do not control the messages, information or files that you or others may provide through the Site. It is a condition of your use of the Site that you do not:

Restrict or inhibit any other user from using and enjoying the Site.
Use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Interfere with or disrupt any servers or networks used to provide the Site or its features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Site.
Use the Site to instigate or encourage others to commit illegal activities or cause injury or property damage to any person.
Gain unauthorised access to the Site, or any account, computer system, or network connected to this Site, by means such as hacking, password mining or other illicit means.
Obtain or attempt to obtain any materials or information through any means not intentionally made available through this Site.
Use the Site to post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law.
Use the Site to post or transmit any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights or that is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder.
Use the Site to post or transmit any information, software or other material that contains a virus or other harmful component.
Use the Site to post, transmit or in any way exploit any information, software or other material for commercial purposes, or that contains advertising.
Use the Site to advertise or solicit anyone to buy or sell products or services, or to make donations of any kind, without our express written approval.
Gather for marketing purposes any email addresses or other personal information that has been posted by other users of the Site.

County Physio may host message boards, chats and other public forums on its Sites. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to the message boards, chats or other public forums in the future. County Physio or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centres for users and subscribers. Information and content posted within these public forums may be provided by County Physio staff, County Physio’s outside contributors, or by users not connected with County Physio, some of whom may employ anonymous user names. County Physio expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any messages. Under no circumstances will we, our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of County Physio or any of its subsidiaries or affiliates. County Physio has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on the Sites. However, you acknowledge and agree that we have the absolute right to monitor the same at our sole discretion. In addition, we reserve the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

Registration

To access certain features of the Site, we may ask you to provide certain demographic information, including your gender, year of birth, zip code and country. In addition, if you elect to sign up for a particular feature of the Site, such as chat rooms, web logs, or bulletin boards, you may also be asked to register with us on the form provided, and such registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form.

Age & Consent: You must be 18 years or older to book clinical treatments. Individuals aged 16 or 17 may access treatments with their own consent, subject to professional assessment of capacity and in accordance with UK healthcare law. Individuals under 16 require parental/guardian consent (and, where appropriate, assessment of Gillick competence). For online account registration and marketing sign-ups, you must be at least 13 years old; if you are younger, a parent/guardian must provide consent.

If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

Passwords

To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorised use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall we, our subsidiary and parent companies or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site, including our messaging, blogs, comments of others, books, emails, products, or services, or third-party materials, products, or services made available through the site or by us in any way, even if we are advised beforehand of the possibility of such damages. (Because some states do not allow the exclusion or limitation of certain categories of damages, the above limitation may not apply to you. In such states, our liability and the liability of our subsidiary and parent companies or affiliates is limited to the fullest extent permitted by such state law.) You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any user. if you are dissatisfied with the site, any materials, products, or services on the site, or with any of the site’s terms and conditions, your sole and exclusive remedy is to discontinue using the site and the products, services and/or materials.this site is continually under development and county physio makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose.

With regards to financial content on the site: neither County Physio nor its owners, officers, directors, employees, subsidiaries, affiliates, licensors, service providers, content providers and agents are financial advisers and nothing contained on the site is intended to be or to be construed as financial advice. The education and information presented herein are intended for a general audience and do not purport to be, nor should they be construed as, specific advice tailored to any individual. The information contained in this program (including but not limited to content in any format) is based on sources and information reasonably believed to be accurate as of the time it was recorded or created. However, this material deals with topics that are constantly changing and are subject to ongoing changes related to technology and the marketplace, as well as legal and related compliance issues. Therefore, the completeness and current accuracy of the materials cannot be guaranteed. These materials do not constitute legal, compliance, financial, tax, accounting, or related advice. The end user of this information should therefore use the contents of this program and the materials as a general guideline and not as the ultimate source of current information, and when appropriate, the user should consult their own legal, accounting or other advisors. Any case studies, examples, or illustrations cannot guarantee that the user will achieve similar results. in fact, your results may vary significantly, and factors such as your market, personal effort and many other circumstances may and will cause results to vary. The information provided in this product is sold and provided on an “as is” basis. County Physio does not promise or guarantee any income or particular result from your use of the information contained herein. Those results are your responsibility as the end user of the product. (Some states do not allow limited warranties, so this may not apply to you.) In particular, County Physio shall not be liable to the user or any other party for any damages, or costs, of any character, including but not limited to direct or indirect, consequential, special, incidental, or other costs or damages, in excess of the purchase price of the product or services. These limitations may be affected by the laws of particular states and jurisdictions, and as such, may be applied in a different manner to a particular user.

Termination

We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorised to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.

Digital Download Products and Refund Policy

There is no refund at all on any digital products. All digital and downloadable product sales are final. We do not offer digital product refunds. Once a download/digital access has been assigned to you, there is nothing we can retrieve. We do not accept any verbal modifications of these Agreements, and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Refund Policy as well as the Terms of Use and Privacy Policy. If you do not agree to these Policies, please do not purchase anything or enter into any transaction with us.If you have questions, you can send an email to: [email protected]
Nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (distance contracts): If you purchase services or digital content online or by phone, you generally have 14 days to cancel. If you ask us to begin supplying digital content immediately, you will be asked to confirm that you waive the 14-day cancellation right once delivery starts; where you so agree and we start supply, you will lose the right to cancel for that digital content. For services, if you request performance within the 14-day period and later cancel, you will pay for services provided up to cancellation. This does not affect remedies for faulty services or digital content.

Website changes

The format and content of this website might be changed at any time without notice. The operation of this website may also be suspended or discontinued for support or maintenance work, in order to update its content or for any other reason. Access may be terminated either in relation to specific users or generally at any time and without notice.
Terms and Conditions when booking an appointment with us

By booking services with us, you agree to abide by the following terms and conditions.

These Terms and Conditions are in conjunction with the terms and agreements outlined in your initial consent form/onboarding form, which together govern your relationship with County Physio. Please read both documents carefully, as they outline your rights and responsibilities as a client of County Physio.

1. General Information

1.1 Services: County Physio offers a range of health and wellbeing services.
1.2 Practitioners: All treatments are delivered by qualified professionals. However, the results of treatments can vary from client to client, and we cannot guarantee specific outcomes.

2. Appointments

2.1 Booking: Appointments can be booked via phone, email, or our online booking system.
2.2 Late Arrivals: If you arrive late for your appointment, we will try our best to accommodate you. However, the appointment may need to be shortened, and the full fee will still apply.
2.3 Missed Appointments: If you miss an appointment without prior notice, you may be charged the full session fee.
2.4 Cancellation of an Initial or New Massage Appointment: A minimum of 72 hours’ notice is required for any cancellation or rescheduling, regardless of the reason. Failure to provide sufficient notice may result in the session being counted as used and the full fee being charged.
2.5 Cancellation of a Follow-Up Appointment or Follow-Up Massage: A minimum of 24 hours’ notice is required for any cancellation or rescheduling, regardless of the reason. Failure to provide sufficient notice may result in the session being counted as used and the full fee being charged.

3. Fees and Payment

3.1 Pricing: All pricing for services and packages is clearly stated on our website and/or marketing materials and/or can be obtained by talking to one of our staff members.

3.2 Payment Terms: Payments are always due in advance to be able to confirm any booking, unless otherwise agreed. Payments can be made via cash, credit/debit card, or direct bank transfer.

3.3 Packages are intended for bookings of two or more sessions, with a discount applied to the total cost. Packages might be personalised, when appropriate, to accommodate the client’s specific needs and financial circumstances.

3.4 Non-Refundable Treatment Packages: For full details on our refund and transfer policies, please refer to Section 9 – Refund Policy: Treatment Package Terms and Conditions.

3.5 Non-Refundable Deposits: Any deposits paid towards them are strictly non-refundable. For full details on our refund and transfer policies, please refer to Section 9 – Refund Policy: Treatment Package Terms and Conditions.

3.6 £5.00 Cancellation fee: A £5.00 administration fee will apply when cancelling an appointment and requesting a refund for a single session. This fee covers processing costs and associated administrative tasks.

3.7 Validity: All treatment packages are valid for [12 months] from the date of purchase. After this time, any unused sessions will expire and will not be refunded or credited.

3.8 Discounts and Offers: Any discounts or offers provided by County Physio cannot be combined with other promotions unless explicitly stated.

3.9 24-hour cooling-off period: No 24-hour cooling-off period is offered for purchases made in-clinic for any of our services unless voluntarily provided.

4. Confidentiality and Data Protection

4.1 Confidentiality: All personal and medical information provided during consultations will be treated as confidential. We will not share your personal data with any third party without your consent, except as required by law.
4.2 Data Collection: By using our services, you agree to the collection and storage of your personal information in accordance with the General Data Protection Regulation (GDPR).
4.3 Medical Records: Any medical records created during your treatment will be securely stored and kept for the legally required duration.

5. Client Responsibilities

5.1 Medical Disclosure: It is your responsibility to provide accurate and complete medical information before any treatment. Failing to disclose relevant health information may affect the safety or effectiveness of your treatment.
5.2 Aftercare: Any aftercare instructions provided by your practitioner should be followed to ensure the best outcome from your treatment.
5.3 Respectful Conduct: We expect all clients to behave respectfully towards our staff and other clients. Any form of abuse or harassment will not be tolerated.

6. Limitation of Liability

6.1 No Guarantee of Results: While we aim to provide the highest quality of care, the effectiveness of treatments may vary, and County Physio makes no guarantees regarding specific outcomes.
6.2 Medical Conditions: Clients should consult with their healthcare provider before starting any new treatment or wellness program, especially if they have pre-existing medical conditions. (only applies when not already screened by a medical professional)
6.3 Liability: County Physio and its practitioners will not be held liable for any injury, loss, or damage arising from the misuse, misapplication, or inappropriate follow-through of treatments, therapies, or recommendations provided by our clinic. This includes but is not limited to failure by the client to:

Accurately disclose relevant medical information during consultations,
Follow prescribed aftercare instructions,
Comply with treatment protocols or recommendations provided by the practitioner.

Clients are responsible for ensuring that they adhere to all guidance and advice provided by County Physio. Failure to do so may result in unintended outcomes for which County Physio cannot be held responsible. Additionally, we disclaim any liability for results that vary due to individual characteristics, health factors et similar beyond our control.

7.Complaints and Disputes

7.1 Complaints: We are committed to providing a high level of service. If you are not satisfied with any aspect of your treatment, please contact us directly to resolve the issue.
7.2 Disputes: At County Physio, we are dedicated to addressing any concerns or issues through open communication and mutual resolution. Should any disagreement arise, we strongly encourage all clients to first seek to resolve the matter directly with us. If a resolution cannot be reached, you agree to engage with an independent ombudsman or appropriate alternative dispute resolution (ADR) service before considering any legal action.

In the unlikely event that a satisfactory resolution is not achieved through these methods, and legal action becomes necessary, the matter will be governed by the laws of [England/Wales/Scotland/Northern Ireland], depending on the location of the clinic.

8. Refund Policy

Treatment Packages and Deposits – Terms and Conditions

All treatment packages purchased from County Physio are non-refundable. However, the client acknowledges and agrees to the following terms regarding transferability:

No Refunds: Once payment has been made for any treatment package, the client is not entitled to a refund for any reason, including but not limited to unused sessions, dissatisfaction with treatment, or changes in personal circumstances.
Transferability for Other Services: While treatment packages are non-refundable, they may be transferred and used for other services offered within County Physio, provided the client requests such a transfer within the validity period of the package(12month). Any price differences between services will need to be settled by the client before the new service can be delivered.
Transfer to Family and Friends: Treatment packages are transferable and may be used by family members, friends, or other individuals, with prior notice to and approval from County Physio. The person receiving the transfer must agree to and comply with all clinic policies and procedures.
Expiration: All treatment packages must be used within 12 months from the date of purchase. Any unused sessions after this period will expire and will not be refunded or credited.
Cancellation of Individual Sessions: If the client or the person receiving the transfer needs to cancel or reschedule an individual session, they must provide at least 24h notice. Failure to do so may result in the session being counted as used, without the possibility of rescheduling or refund.
Non-Refundable Deposits: Any deposit paid toward treatment bundles, packages, or to secure future sessions is non-refundable. This includes partial or full payments made in advance. Deposits may, at the clinic’s discretion, be transferred or credited, provided the client contacts the clinic within the package’s validity period (12 months).
Acknowledgement: By signing the initial consent form and again at the time of purchasing the package, the client confirms that they have read, understood, and agreed to the above terms and conditions regarding treatment packages.

Feedback and Reviews

By purchasing a treatment package and agreeing to the Terms and Conditions, the client acknowledges and accepts the non-refundable policy. We strive to provide excellent service, and we encourage clients to reach out directly if they have any concerns or issues.

We welcome honest feedback and reviews; however, malicious, false, or defamatory statements that contradict the agreed-upon terms may result in further action, including the pursuit of legal remedies. We value transparency and fairness, and ask that clients respect the terms they have agreed to.

Code of Conduct and Clinic Policies

At County Physio, we are committed to providing a safe, respectful, and professional environment for all clients and staff. By attending our clinic and using our services, you agree to the following:

Timeliness:
Clients are expected to arrive on time for scheduled appointments. Late arrivals may result in shortened sessions, and in some cases, the full session fee may still apply. If you are unable to attend your appointment, please refer to our cancellation policy for proper notice requirements.

Appropriate Behaviour:
We expect all clients to behave respectfully toward our staff, other clients, and the clinic premises. Any form of harassment, aggression, or inappropriate behaviour will not be tolerated. Failure to comply with this standard may result in the immediate termination of services and refusal of future appointments.

Hygiene Standards:
For the health and safety of everyone, we request that clients maintain appropriate hygiene standards when attending the clinic. This includes attending appointments in a clean and hygienic state. If a client fails to meet these standards, County Physio reserves the right to refuse treatment.

Personal Belongings:
Clients are responsible for the safety and security of their personal belongings while on clinic premises. County Physio will not be held liable for any loss, theft, or damage to personal items during your visit.

Consequences for Non-Compliance:
County Physio reserves the right to terminate services, refuse future treatment, or take other appropriate action if clients fail to comply with the code of conduct outlined above. This is to ensure the well-being and safety of all individuals within the clinic.

By agreeing to these terms, you acknowledge and accept the above conditions for attending and receiving services at County Physio.

AI Communication Disclaimer

1. Use of Automated Agents

   By utilising our services, you acknowledge and agree that we may employ AI-powered tools (such as chatbots, virtual assistants, or voice AI systems) to facilitate communication and manage service-related tasks.

   These tools may:

• Provide information about our services

• Schedule, confirm, or cancel appointments

• Answer frequently asked questions

• Initiate follow-ups for feedback or a reminder

  -Initiate outbound calls, SMS, or emails to leads or clients who have opted in and agreed to receive such communications under these Terms and our Privacy Policy.

Generalised Information Only: Our AI systems may provide general health-related information similar to what is publicly available online. This information is intended for educational and informational purposes only and does not constitute medical advice. It should not be relied upon as a substitute for consultation with a qualified healthcare professional.

2. User Conduct

   You agree to interact respectfully with our AI systems. Abusive, misleading, or unlawful use of these channels may result in restricted access to our services. If you prefer to communicate directly with a human representative at any time, you may request this, and we will accommodate your preference.

3. Service Availability

   Our AI systems are designed to operate 24/7; however, they may be subject to maintenance, updates, or technical issues. We are not liable for any temporary unavailability or miscommunication resulting from such circumstances.

AI-Enabled Communications & Transparency
We use AI-enabled systems (e.g., chatbots, voice agents, automated responders) for administrative purposes such as providing general information, booking, reminders and feedback requests. Wherever you interact with these systems, we will clearly indicate that you are communicating with an automated tool. These systems do not provide medical advice or make clinical decisions. You may request to communicate with a human at any time, and we will accommodate your request promptly. We do not engage in automated decision-making or profiling that produces legal or similarly significant effects without meaningful human involvement and appropriate safeguards.

Outbound AI-assisted calls or messages will only be made where you have provided prior consent in line with the Privacy and Electronic Communications Regulations (PECR), and you will always be able to opt out or request a human follow-up.

Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including outages, strikes, epidemics, or changes in law. We will take reasonable steps to resume performance as soon as practicable.

Governing Law

These Terms and Conditions shall be governed by and interpreted according to the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising out of or relating to these Terms and Conditions.